Customer Service Representative

Do you have excellent Customer Service experience? Do you come from a mortgage background and have a desire to assist others in need?

We have an excellent position for you with a successful and well know Financial Institution!!!

Job Title:Customer Service Representative

Location: Remote; MUST LIVE IN DALLAS/FORT WORTH, TEXAS AREA

Pay: $18-$21/hr - depending on experience

Schedule: Monday - Friday, 8am - 5pm

Duration: 90 Days

Job ID: 145443

Job Description: The Customer Relations Call Center Specialist is responsible for fielding in-bound calls from customers in the servicing of their mortgage and will be responsible for providing excellent service and knowledgeable responses to resolve customer concerns

Responsibilities Include:

Answer internal and external calls from the message center and respond to customer requests in a timely manner

Compare all possible Customer Service solutions and decide which solution best meets their need and circumstances

Effectively provide prompt, accurate, and professional responses to customer inquiries

Complete escrow analysis, payoff requests, and handle credit bureau disputes

Manage account maintenance changes within servicing system

Adhere to operational controls, including; legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets

Adhere to all regulatory requirements by explaining policies and procedures courteously and patiently

Strong commitment to resolving customer issues while maintaining a high level of professionalism and Customer Service

Various duties as assigned

Job Requirements

• 1+ years of experience in Mortgage Servicing

• Must be able to work in a high volume call center with frequent distractions

• Provide quality interactions with internal and external sources

• Input data and verify information

• Excellent verbal communication skills able to communicate extensively, effectively and being empathetic to our customers

• Excellent written communication skills

• Excellent Customer Service

• Good organizational skills

• Excellent problem solving skills

• Solid analytical skills

• Execute and prioritize multiple tasks

• Professionalism

• Ability to work independently in a high volume environment

• Proficient in Microsoft Office

• Must be an efficient and effective listener

Application Process Includes:

• Background check

• Soft credit check

To Apply for this Job:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click the Create Accountbutton to complete the application.

#ZIP

#CB