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SalaryJob description
The Entry-Level Front Office Medical Receptionist for the Mission Viejo Clinical office is responsible for patient intake and care. Responsibilities include, but are not limited to, greeting and registering patients, verification of insurance eligibility and benefits, payment collection and posting, scheduling appointments and answering patient questions in a professional and respectful manner. Patient empathy and superior customer service skills are a fundamental requirement for this position.
QUALIFICATIONS REQUIREMENTS:
- Patient empathy and compassion.
- Willingness to work as a team player to meet the common goals of the organization.
- Ability to multi-task and work in a fast-paced environment while maintaining a positive attitude.
- Proficient with Microsoft Office -Outlook and Word.
- Must have minimum of 1 year experience in healthcare or hospitality industry.
- Excellent written and oral communication skills, with the ability to interact with patients, families, staff and others in a professional manner.
- Ability to meet deadlines and work under pressure with minimal supervision.
- Strong analytical skills and attention to detail
- Must have high level of discretion and judgment.
- Adheres to HIPAA, privacy, confidentiality and safety guidelines per office polices and protocol.
RESPONSIBILITIES:
- Greets patients in a courteous manner, maintain the registration process and obtain accurate patient data including demographic, billing and insurance information.
- Answers telephone calls in a professional manner, assists callers and/or routes the calls appropriately.
- Explains financial requirements to the patient or responsible parties, collect payments accordingly.
- Facilitates patient flow by notifying the clinical staff of patients' arrival, being aware of delays, and communicating with patient and clinical staff.
- Ensures work space, reception and patient waiting areas are neat and organized at all times.
- Attends company and departmental staff meetings.
- Meets all Productivity Standards/Goals
SUPERVISORY RESPONSIBILITIES:
N/A
Typical Physical Demands
Position requires prolonged sitting, some bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee must have normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and may need to lift up to 15 pounds.
Reasonable accommodations may be made be made to enable individuals with disabilities to perform the essential functions. We are an equal opportunity employer.
Typical Working Conditions
Moderate noise. At times, a demanding office environment.
Job Type: Full-time
Salary: From $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Free parking
- Health insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Vision insurance
Healthcare setting:
- Outpatient
- Private practice
Medical specialties:
- Orthopedics
Schedule:
- Day shift
- Monday to Friday
Education:
- Associate (Required)
Experience:
- Clinical or Customer Service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Required)
Work Location: In person
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to Relocate:
- Mission Viejo, CA 92691: Relocate before starting work (Required)
Work Location: In person
