Front Desk Receptionist

Front Desk Receptionist

Duties:

- Greet and welcome guests as they arrive at the Front Desk
- Provide excellent customer service and ensure guest satisfaction
- Answer phone calls and direct them to the appropriate department or individual
- Assist with check-in and check-out processes for hotel guests
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Maintain a clean and organized Front Desk area
- Process payments and maintain accurate records of transactions
- Assist with administrative tasks such as filing, data entry, and photocopying

Skills:

- Strong guest relations skills with a focus on providing exceptional customer service
- Knowledge of hospitality management principles and practices
- Proficiency in operating phone systems and other office equipment
- Familiarity with hotel management software is a plus
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Excellent communication skills, both verbal and written
- Ability to work in a fast-paced environment and remain calm under pressure
- Multilingual skills are highly desirable
- Experience with night audit procedures is a plus

This is an exciting opportunity for individuals who are passionate about the hospitality industry and enjoy interacting with guests. As a Front Desk Receptionist, you will play a crucial role in ensuring that our guests have a positive experience during their stay.

We offer competitive pay and benefits packages, including medical insurance, retirement plans, and opportunities for career advancement. If you have the required skills and are ready to join our team, please submit your application today!

Job Type: Part-time

Pay: $11.00 - $13.00 per hour

Expected hours: 35 per week

Schedule:

• Day shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Work Location: In person