Front Desk Receptionist

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JOB DESCRIPTION: ADMINISTRATIVE MEDICAL RECEPTIONIST (JB10) V.01.04.17.A

JOB INFORMATION

The Administrative Medical Receptionist is responsible for overseeing the pharmacy and infusion center reception area(s), greeting and assisting patients and visitors, and performing Front Desk duties including appointment scheduling, patient registration and overseeing related collections and account reconciliation.

JOB SUMMARY

The Medical Receptionist is knowledgeable of Microsoft Office products as well as Electronic Medical Records (EMR) systems, necessary (non-clinical) patient documentation and insurance verifications. They are familiar with common health plans and how to identify important information from an insurance card. They will remain current and compliant with all HIPAA requirements. The individual will be responsible for verifying that appointment scheduling is done in a manner that optimizes the time of all clinical staff. S/He must be efficient in data entry and patient check-in and check-out processes. They also ensure all correspondences to the organization are responded to in a timely manner. S/He will manage the company’s executive duties including meeting summaries, sending marketing or business related materials and aiding in business development efforts. S/he will report to the Pharmacy Clinical Director. In addition, S/he will also work closely with the nursing staff for the Infusion Center to maintain a comfortable and pleasant patient experience. S/he will have regular contact with patients, clinical staff, referral sources and industry partners and will maintain a professional appearance and conduct at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties and responsibilities of the Administrative Medical Receptionist include, but are not limited to:

a) Keep the reception area(s) clean, organized, and inviting

b) Provide friendly and professional service; in person, over the phone and through written communications

c) Schedule management for pharmacy administrative team as well as for infusion and specialty pharmacy patients

d) Conduct real-time insurance verifications

e) Patient check-in and check-out

f) Facilitate the patient appointment flow, ensuring they are not waiting unnecessarily

g) Provide out-bound reminder calls to patients

h) Patient registration/intake

i) Data entry

j) Processes incoming and outgoing mail and receive deliveries

k) Assist in patient collections

l) Oversee patient prescription pick-ups

m) Manages the register till daily and provides cash reconciliation

n) Ensures confidentiality of PHI

o) Compiles meeting summaries and executive documents

p) Aids in business development projects

q) Assist management team with meeting planning

r) Support facilities management through administrative tasks

s) Assist with document control

SUPERVISORY RESPONSIBILITIES

The Administrative Medical Receptionist does not hold any direct supervisory roles.

QUALIFICATIONS

College degree and at least two years’ administration experience within the healthcare industry. Related experience in medical collections and/or pharmacy point-of-sale processes, or similar qualifications are highly desirable. Knowledge with Microsoft Office, EMR systems, health plans, and ability to efficiently manage numerous schedules is a must. The Administrative Medical Receptionist must be detailed oriented, organized and have outstanding verbal and written communication skills (individual will be a key contact point for the company regarding patients and industry partners). Must have ability to work effectively within all levels of the organization, from executives to individual contributors. S/he will need to organize and manage their day in order to maximize their productivity and meet deadlines. Individuals should be able to maintain a strict level of confidentiality, demonstrate outstanding judgement, and be able to manage multiple tasks/projects simultaneously.

WORK ENVIRONMENT

The Administrative Medical Receptionist thrives in a fast-paced work environment. Must be able to sit for prolonged periods of time at a desk and perform work on a computer in an office environment. Minimal lifting as required for office supplies and equipment.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• Kalamazoo, MI 49009: Relocate before starting work (Required)

Work Location: In person