Front Desk Receptionist

Receiving accommodation reservations from visitors

• Taking the details of all arriving guests including payment information

• Allocating rooms to all guests

• Making travel arrangements for the guests

• Providing information to guests about the procedures, policies and facilities of the hotel • Providing the guest with the necessary tourism information

• Making reservations on behalf of the guests for live entertainment, cinema and even sightseeing tours

• Handling all customer complaints and queries

• Taking messages for the visitors

• Issuing receipts to the guests

• Calculating the guest bills

• Making accommodation reservations for guests who may be relocating

• Coordinating the delivery of guest laundry needs as well as special requests

• Ensuring the safety and security of all guests

• Preparing hotel correspondence

• Coordinate Suite Shop sales

• Maintain all guest reservations in accordance with Hampton specs

• Maintain all guest reservations in accordance with credit card security requirements

• Balance and properly account for cash drawer at the desk for each shift

• Maintain all training requirements as set forth by General Manager

• Assisting guests with safety deposit box forms and keys as outlined by GM

• Other duties as assigned by FOM, GM, Sales Manager

Job Types: Full-time, Part-time, Temporary

Pay: $9.50 - $11.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Overnight shift
• Weekends as needed
• Weekends only

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person