Front Desk Receptionist

We are a therapy owned Physical therapy Out patient Clinic located in Frisco, TX 75035. We use evidence based approach and thrive for the best outcomes of the patients.

Job Purpose:

Assisting all front office needs including but not limited to greeting patients, taking phone calls; key role in maintaining clinic flow and clinic appearance; clinic maintenance, teams with others in the clinic to improve the patient experience and serves to provide exceptional customer service to our customers and to assist customers during their course of treatment.

Essential Job Functions

• Greet patients in waiting area and escort patients to appropriate treatment area.
• Communicate proactively with therapists and other assistive personnel regarding schedule changes (patient cancels/add-on’s/no shows)
• Reduce patient downtime by engaging them in conversation
• Maintain inventory of daily supplies and communicate with owner/director/office manager when supplies are low
• Effectively communicate with others on the rehabilitation team to create a positive environment for the patients and ensure minimal downtime for patients
• Regularly and frequently speak with all patients and check-in with them, assist as needed
• Proactively identify patients who need attention, communicate with treating therapist regarding patient needs
• Multitask the needs of several patients at a time.
• Notify every provider when their patients check in.
• Receive phone calls, making phone calls to patients, physician offices.
• Fax various communication to other medical offices as needed.
• Make sure patients are seated and safe while waiting in the waiting room.

Clinic Appearance:

• Perform daily/weekly clinic cleaning duties per checklist
• Maintain treatment, waiting area and bathrooms in a clean, clutter-free and safe fashion
• Clean and sanitize treatment areas, including but not limited to, equipment, plinths and bolsters, counters following patient use
• Follow established procedures regarding the care and maintenance of equipment in the clinic.
• Keep all treatment areas and rooms stocked properly and clutter free
• Maintain a professional appearance at all times per company policy

Client Experience:

• Greet all patients on first visit and introduce yourself as a member of the team
• Learn patient names and call all patients by name, be respectful in all interactions
• Listen to patient concerns, communicate issues immediately to the treating therapist and/or your supervisor
• Identify patient needs proactively and communicate needs to treating therapist and/or supervisor
• Assist therapist/patients in filling out paperwork

Facilitate and Assist with Patient Care:

• Maintain and ensure confidentiality on all patient, staff and office information in accordance with the HIPAA privacy act
• Assist in filling out patient flow sheets as required

• Strong organizational and interpersonal skills dealing with a diverse range of people.
• Ability to work independently and make appropriate decisions.
• Ability to respond to common inquiries or complaints from patients.
• Ability to act with integrity in regards to all matters of confidentiality.
• Ability to exercise a high degree of initiative and independent judgment in solving problems.
• Be able to multitask including front office activities.
• Be flexible with the timings.
• Be flexible to work during week days and week ends including Saturdays and Sundays.
• Be very communicative in decision making and providing advanced notice with needful things.
• Be familiar with social media including Facebook, LinkedIn, twitter.
• Preferred if you have experience with photo editing, canva, vistaprint, making videos etc.

Qualifications

• High School Diploma or equivalent required.

Job Types: Full-time only (No part-time applicants please).

Plus: Pay-for-Performance Bonus is a great part in our office as you can earn unlimited amount besides regular pay.

Work Location: In person

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Frisco, TX 75035: Relocate before starting work (Required)

Work Location: In person