Front Desk / Personal Trainer

JOB SUMMARY

Responsible for greeting all individuals as they enter the gym, enrolling new members, giving center tours, and providing excellent customer service at all times. Front Desk agents make our clients feel welcome and complete a variety of Front Desk tasks, such as taking phone calls, answering questions, handling correspondence, and keeping the reception area clean and well-organized. All team members are responsible for participating in programming and events in order to ensure optimal performance. Responsible for communicating and upholding company standards. Provides excellent customer service skills, strong communication skills, and 0the ability to motivate others.

Nights and weekends are required, on-call capabilities preferred, as well as other shifts as needed. Estimated number of hours per week needed is 15-20 but the position is flexible based on availability.

DUTIES & ESSENTIAL JOB FUNCTIONS

• Greet each member and guest as they enter the gym
• Enroll new members and handle guest sign-ups by assigning all necessary paperwork and collecting payment information
• Answer inquiries about the gym via in person, email or phone

• Answer incoming phone calls and provide messages or return calls as needed

• Accept member feedback and concerns professionally and communicate to management

• Cleaning of fitness center and equipment

• Notifying management of equipment needs

• Laundry and sleep rooms

• Restocking sales inventory and products

• Responsible for tracking sign-ups for group exercise classes

• Offer center tours to potential members

• Assist with center marketing and other day to day operations of the gym

• Floor supervision

• Enforcement of rules and regulations

• Assist members with accessing Virtual Workouts (Elevation Live and Elevation Station)

• Offer ideas for Wellness Initiatives (bulletin boards, newsletters, lunch n learns)

• Collaborate with staff on ideas for Incentive Programming and Health Promotion

• Clean fitness center, locker rooms, laundry and sleep rooms

OTHER FUNCTIONS AND RESPONSIBILITIES

• Awareness of emergency protocols and implementing when necessary

QUALIFICATIONS

• Current CPR/AED certification - required

• Flexible schedule, graveyard shifts between 10pm-8am - required

• Must pass 10 year background check - required

• Customer service experience - preferred