Front Desk (Full Time & Part Time / All Shifts)

Calling all Hotel Applicants!! We can also train and get you access to Holiday Inn's Employee Rate Program

We are looking for Hotel Front Desk Agents to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agents responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ concerns in a timely and professional manner
• Work with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role a PLUS
• Experience with Holiday Inn (IHG) a plus
• Customer service (positive attitude)
• Excellent communication and organizational skills

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team

Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin sexual orientation, gender identity, disability or protected veteran status.

Job Types: Full-time, Part-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer Service: 1 year (Preferred)

Ability to Relocate:

• Milwaukee, WI 53202: Relocate before starting work (Required)

Work Location: In person