Front Desk Coordinator

Award-winning Dogtopia is hiring right here in Papillion, NE. We are the industry leader in dog daycare, boarding and spa services. Our Dogtopia location is owned and operated by a local dog-loving family. We believe that even on the toughest days, our work should be filled with happiness, excitement and a strong sense of purpose. As our first (and only) store nears its opening date in mid-January, we are looking to hire a dedicated team of Front Desk Coordinators, who will become the public face of our team!

Are you our next Front Desk Coordinator? We are searching for personable, organized, business-minded individuals who will be the first point of contact as a Front Desk Coordinator. They MUST have previous sales and customer service experience.

** As of now, we are looking for a person with the availability to fill our PM weekend shifts (12:30PM to 7:30PM) and Saturday (8AM to 5PM). **

Our ideal applicants will resonate with the principles by which we, as Dogtopians live by:

• We LOVE life unconditionally like a dog.
• We STAY loyal to our pack.
• We CHASE the absolute highest standards of safety.
• We PLAY to our fullest potential.
• We TREAT every day like It’s the Most Exciting Day Ever!

Day to day Duties

• Data entry
• Creating Pet Parent Charts
• Greeting EVERYONE that walks in or out of Dogtopia!
• Understanding Dogtopia’s retail items
• Understanding our Dogtopia-isms

Clean and Safe Environment

• To ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete
• Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
• Inventory management of cleaning, dog and First Aid supplies.
• Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.

Customer Service and Presentation

• Maintains a neat and organized Front Desk team and area at all times.
• Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
• Answer phones, e-mails and questions from pet parents
• Strive for high customer review ratings!
• ENJOY your team! GROW your team! And PLAY to your fullest potential

As the Front Desk Coordinator you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.

What we offer: Let’s look at what Dogtopia does for you!

• Free enrollment in our daycare program for your dog!
• Free boarding and spa services for your dog!
• Education in basic dog obedience and training
• Fun, dynamic team culture
• Breakroom snacks when you need to refuel.
• Extensive training to help you feel confident and in control of the lobby.
• Participate in and help plan fun and exciting activities for our furry students.
• Career progression based on performance
• Additional certification programs available
• Competitive wages with flexibility in scheduling
• Learn key skills related to customer service, teamwork, marketing, and sales!
• Flexibility in scheduling

Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY

If you are interested in joining our team, please take the assessments on Indeed and also complete this form: https://form.jotform.com/233505672461051?fbclid=IwAR3450u8lbp5kgNjo8kdLn97paUj2Pb9vdXPPAVratF9bjpEALzh4kcS0EE

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: 10 – 35 per week

Benefits:

• Referral program

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Monday to Friday

Ability to Commute:

• Papillion, NE 68046 (Required)

Work Location: In person