Front Desk Concierge

About us

Madison at Ocoee is a Assisted Living Facility in Ocoee, FL. We are professional and agile.

Our work environment includes:

• Assisted Living
• Medical Facility

Job Summary

The Concierge greets residents and guests, answers telephones, responds to routine inquiries, relays calls, and performs a variety of related clerical duties. In between all the daily responsibilities, the Concierge must also answer any resident or guest questions.

In addition, the Concierge is also a critical part of the community’s Sales & Marketing team. Often the very first impression that any visitor has of the community, whether in person or on the telephone.

· Essential Functions

· Greets every individual entering through the front door and announces all prospects to Sales & Marketing representative by Name

· Answers the phone to Madison at Ocoee standards

· Accepts all incoming packages (mail, floral deliveries, etc.) for residents

· Maintains Sign-In log for all guests/visitors

· Assists Residents with any questions or concerns, or refers them to the appropriate person

· Completes and submits Maintenance Request Work Orders

· May be responsible for making photocopies, sending/receiving faxes, assisting with dry cleaning services, deliveries, etc.

· Maintains the appearance of the common areas by checking for cleanliness, burned out light bulbs, misplaced chairs, etc.

· Maintains appearance of the entryway (both inside and out) and driveway, if applicable

· Community Security

· Never leaves desk unattended

· Maintains all community keys, if applicable

· Completes all necessary Occurrence Reports and distributes to Managers, if applicable

· Logs all events, problems, concerns on the Shift Log

· Monitors the Daily Resident Safety Check-In System

· Monitors all applicable door and building alarms, fire panel, and cameras

· Provides property security surveillance on 3rd shift, if applicable

Emergency Response Systems

· Ensures all emergency systems are restored and logged

· Ensures written Medical/Emergency procedures are in place

Assist Business Office Director with any duties she may ask of you.

Job Type: Part-time

Pay: $14.21 - $15.06 per hour

Expected hours: 15 per week

Schedule:

• Evening shift
• Monday to Friday

Language:

• English (Required)

Work Location: In person