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Form of work
SalaryThe Front Desk Receptionist oversees and coordinates daily operations of the Front Desk/reception area of the office and ensures maximum guest satisfaction. The Receptionist is the first point of contact for the organization to customers, so a commitment to high quality service and friendly demeanor is a must!
Responsibilities and Duties
Organizes and directs daily activities of the office
Ensures efficient, friendly, and professional patient registration, check-in/out, and answering phone calls is very important
Prepares and coordinates schedules, and confirms appointments; issues customer reminders when necessary
Requests medical records, and sends notes to Primary Care Physicians (PCPs)
Relays all pertinent information to the appropriate staff
Ensures all necessary reports and forms are completed daily
Receives and assists with resolving patient problems/complaints as needed
Monitors and maintains the Front Desk area
Possesses and maintains thorough knowledge of health service administration, facilities, and HIPAA privacy policies
Performs other related duties as assigned by management
Skills and Qualifications
High school diploma or equivalent; Associate’s level education desired
One to two years Health Administration or equivalent experience
Must be able to speak, read, write, and understand the primary language(s) used in the workplace (English, Spanish)
Excellent written and oral communication skills, with customer focus
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Acute attention to detail and prioritization
Strong organizational, problem-solving, and analytical skills
Ability to understand and follow written and verbal instructions
Professional appearance and demeanor
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Health insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Computer Skills: 1 year (Preferred)
Work Location: In person
