Front Desk Clerk

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Process payments and maintain accurate records
- Assist with night audit duties as needed

Skills:
- Excellent customer service skills
- Proficient in using phone systems and other office equipment
- Strong phone etiquette and communication skills
- Knowledge of hospitality management principles and practices
- Ability to speak multiple languages is a plus
- Familiarity with night audit procedures is preferred
- Strong guest relations skills and ability to provide personalized service
- Knowledge of hotel operations and procedures

As a Front Desk Agent, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring their stay is comfortable and enjoyable. You will play a crucial role in delivering exceptional customer service and creating a positive impression of our hotel.

We offer competitive pay, opportunities for career growth, and a supportive work environment. If you have a passion for hospitality, excellent communication skills, and enjoy interacting with people from diverse backgrounds, we would love to hear from you.

Please note that this position may require working evening shifts, weekends, and holidays as needed to ensure 24/7 coverage at the Front Desk.

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Overnight shift

Work setting:

• In-person

Experience:

• hotel: 1 year (Required)

Work Location: In person