Address
Form of work
Minimum Skills and Abilities Required:
- Listens to and understands information and ideas presented through spoken words
- Adds, subtracts, multiplies, or divides quickly and correctly
- Speaks clearly so that it is understandable to a listener
- Reads and understands the information and ideas presented in written English
- Able to cope with stressful customer interactions
- Recognizes when something is wrong or likely to go wrong
- Demonstrates knowledge of principles for providing customer service and quality standards
- Recognize other’s reactions and understand why they react the way they do
- Sees details of objects at a close range
- Uses abdominal, back and leg muscles to support the body continuously over 10 hours without fatiguing
- Able to lift 40 pounds occasionally
- High School Diploma or GED
Essential Functions and Responsibilities:
- Serves as a representative of Brett/Robinson, displaying courtesy, tact, consideration, and discretion in all interactions with other employees of Brett/Robinson, owners, guests, and other members of the community
- Provides customer care to others
- Maintains strict key control
- Receives guests or owners at the Front Desk by check-in and check-out procedures
- Provides information to owners and guests regarding area points of interest, policies, and guest services via face to face, in writing, or over the telephone
- Enters, records, and maintains information regarding Front Desk activities
- Controls operations of cash drawer
- Observes and evaluates the outcomes of a problem situation to identify lessons learned or redirect efforts
- Enters reservations information and on-line booking
- Attends departmental meetings
- Performs all work with attention to detail, using standards of quality and professionalism
- Safely performs all work and reports safety hazards
- Performs other duties as assigned
Working Conditions:
- Front desk employees must be able to work their assigned hours. General hours of operation are 7 am to 11 pm seven days per week. Weekend work is expected. Hours of operation are complex specific. The 11 pm to 7 am shift is hired specifically for that period.
- Uniforms are required for Front Desk staff and must be clean, pressed, and fit appropriately. They are available at Liberty Linen. To assist the employee, Brett/Robinson will deduct the uniform expenses from your weekly check until your account is paid. Conservative hairstyles, makeup, and jewelry are allowed.
- Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
