Front Desk Clerk

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls, take messages, and handle guest inquiries
- Assist guests with reservations, room assignments, and special requests
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Maintain a clean and organized Front Desk area
- Collaborate with other hotel departments to ensure guest satisfaction

Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Multilingual proficiency is a plus (ability to speak multiple languages)
- Knowledge of phone systems and ability to handle multiple phone lines
- Familiarity with hotel management software or reservation systems
- Attention to detail and ability to handle cash transactions accurately
- Ability to work in a fast-paced environment while maintaining a positive attitude
- Problem-solving skills and ability to handle difficult situations with tact and diplomacy

As a Front Desk Agent, you will be the first point of contact for our guests, providing them with exceptional service throughout their stay. Your role is crucial in creating a welcoming and comfortable environment for our guests. If you have a passion for hospitality, excellent communication skills, and enjoy working in a dynamic team environment, we would love to hear from you.

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 4 hour shift
• Evening shift

Work setting:

• In-person

Ability to Relocate:

• H Columbia, MD 21046: Relocate before starting work (Required)

Work Location: In person