Night Auditor/Front Desk Clerk

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Perform all check-in and check-out tasks accurately
- Manage online and phone reservations effectively
- Provide information about hotel services, amenities, and local attractions
- Handle guest inquiries and concerns promptly and courteously
- Assist with guest requests such as booking tours, transportation, or dining reservations
- Process payments and maintain guest accounts
- Maintain a tidy and organized front desk area

Qualifications:
- Previous experience in a hotel or hospitality setting preferred
- Strong communication skills with excellent phone etiquette
- Ability to speak multiple languages is a plus (bilingual or multilingual)
- Knowledge of night audit procedures is advantageous
- Proficiency in hospitality management software is beneficial
- Excellent customer service skills with a focus on guest satisfaction
- Ability to work flexible hours including evenings, weekends, and holidays

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 15 – 25 per week

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Every weekend
• Holidays
• Night shift
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Bel Air, MD 21015: Relocate before starting work (Required)

Work Location: In person