Lead Concierge/Front Desk Clerk

Lead Front Desk Clerk Summary:

• Oversee operations of front desk staff members, ensuringcontract requirements are met.
  
• Provide direction to front desk staff members in theperformance of their duties as necessary.
  
• Ensure completion of monthly required reports documenting visitorsto critical areas within the facility.
  
• Serve as primary point of contact for the CMS COR ensuring theyare kept aware of situations which may adversely affect security of the site.
  
• Perform same duties as those required of front desk staffmembers.
  
• Recognized problems should be promptlyreported to the CMS COR as well as PRI management.
  
• Carry out detailed instructionsand procedures to ensure that emergencies and security violations are readilydiscovered and reported to appropriate authorities.
  
• Verify statistical reports for accuracy andcompleteness; compiling information; and handling and adjusting complaints.
  

Duties include but are not limited to:

• Utilize theautomated Welcome Center software to process visitors.
  
• Retrieve approvedvisit requests received via email and from security staff and disseminate toothers as necessary for proper processing and documentation.
  
• Provideinformation to visitors to the facility including, but not limited to, localservices available (public transportation, lodging, taxi services, etc.).
  
• Maintain and filevisitor logs for the facility.
  
• Ensure adequatevisitor control supplies are on hand for all facility entry locations; includeslog sheets, temporary badges, and badge holders.
  
• Escort visitorsthroughout the main campus facility in accordance with agency security policiesand procedures.
  
• Escort deliverypersonnel arriving via loading docks to actual delivery locations throughoutthe facility.
  
• Contact assignedescorts for visitors onsite to attend meetings and conferences.
  
• Assist withregistration of conference attendees as needed.
  
• Provideadditional administrative support as needed.
  

 Qualifications:
Requires aTier 2 background investigation. This background investigation is appropriatefor contractors who will not have access to classified information. It isdesignated as a public trust position that requires responsible and trustworthyemployees but has no impact on national security.

• Ability to interpret, understand, and apply administrative and security policies, procedures, and operating guidelines.
  
• Ability to perform duties independently and adapt to changes with minimal supervision.
  
• Ability to maintain visitor records and prepare reports as required.
  
• Ability to perform work requiring accuracy and attention to detail.
  
• Ability to communicate orally and in writing.
  
• Ability to professionally interact with employees, contractors, and visitors; includes senior agency staff and VIPs.
  
• Ability to maintain professional working relationships with the Division of Physical Security Operations (DPSO) staff, contract guard force, Federal Protective Service, and other entities.
  
• Ability to effectively use computer software including, but not limited to, Microsoft Office and agency proprietary software systems.
  

Experience:

• Experiencefollowing security processes and procedures.
  
• Excellentinterpersonal communications skills and a positive attitude.
  
• Must be proficient at using a variety ofword/document processing, software, and computer systems.
  
• Experienceprocessing personnel for security processes.
  
• Experiencesupporting Federal Customers preferred.
  

PRI is an Equal Opportunity Employer and does notdiscriminate on the basis of race, religion, color, sex, gender identity,sexual orientation, age, non-disqualifying physical or mental disability,national origin, veteran status or any other basis covered by appropriate law.All employment is decided on the basis of qualifications, merits, and businessneeds.