Front Desk - Bilingual, Spanish

Job Summary/Objective:

Registers patients, makes new patient charts, answers the telephone, prepares the office for the day and schedules patient appointments.

Essential Job Functions:

• "Opens" the office each day, according to protocol.
• Answers the telephone pleasantly, and by the third ring as often as possible; routes call or takes message
• Schedules patient appointments:
  • Explains what information the patient should bring
  • Provides a range of potential charges for the visit; and the patient's financial obligation, depending on insurance type
  • Provides patient several scheduling options
  • Stays within the physician-approved scheduling guidelines
• Pre-registers new patients over the telephone before they arrive for their appointment-at least 90% of the time
• Makes "reminder" phone calls one day before designated patient appointments
• Runs the daily schedules one day ahead-making a copy for each physician, the nurse's station, and the front desk.
• Greets patients as they arrive for scheduled appointments
• Creates a new chart for the patient encounter
• Provides new patients appropriate paperwork for required signatures
• Verifies demographic and insurance information for new and established patients, according to protocol-with an accuracy rate of 100%
• Explains financial and collection policies to new patients-provides written guidelines to each patient
• Checks eligibility list for capitated patients; if name is not listed, calls plan to verify eligibility; reschedules patient if necessary
• Refers to the Managed Care Manual daily with regard to patient insurance coverage rules-maintains solid knowledge about all managed care plans
• Ensures all patient paperwork is complete before patient is seen-puts the chart up for the clinical staff.
• Sorts incoming reports and directs to appropriate physician.
• Facilitates any physician requests throughout the day
• Informs patients in the reception area when the physicians are running behind-offers to reschedule patients
• Assists Cashier with patient payment at the time of service, posting of charges and payments, and scheduling follow up appointments, as needed
• Maintains patient confidentiality
• Prepares outgoing mail, and sorts and distributes incoming mail.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Distributes materials and maintains office supply inventory.
• Screens visitors and responds to routine requests for information
• Keeps the patient reception area neat and clean at all times throughout the day
• Attends all regular staff meetings
• Performs all other tasks and projects assigned by the Team Leader/Supervisor or Practice Manager

Required Education and Experience

• High School graduate or equivalent
• One year of related experience

AAP/EEO Statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at SFENTA will be based on qualifications and job related abilities. SFENTA does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. SFENTA will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.

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