Front Desk Attendant

Job Type
Part-time
Description
Availability:

• Part-time, 5-25 hours a week
• Schedules vary within these times:
  • Shift 1: Wednesday - Friday (4:30 AM - 9:00 AM), Saturday & Sunday (6:30 AM - 11:00 AM)

PRIVACY STATEMENT:
California Family Health, LLC collects certain personal information as part of the job application process. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy and Notice of Collection available on our web site at:
https://www.californiafamilyfitness.com/privacy-policy
https://www.californiafamilyfitness.com/Portals/0/PDF/CFF_Job_Applicant_Privacy_Notice.pdf
JOB SUMMARY:
Greets all club guests and members and assists them entering facility, answering general questions, opening/closing club and ensures account information is correct and current
DUTIES AND RESPONSIBILITIES - WHAT YOU WILL DO:

1. Sells retail and other products and services
2. Processes member paperwork and other documents
3. Greets and farewells each member upon entry and exit in most cases learning member names
4. Schedules programs or services in systems for members
5. Answers general sales, services, and facility questions raised by guests or members
6. Answers and manages all calls and ensures professional and friendly manner
7. Updates member/guest database
8. Assists Supervisor by reviewing membership status at member check-in and helps member understand membership status
9. Opens and/or closes the club as required
10. Conducts locker room checks and other actions to ensure a clean club
11. Serves alcohol when required in conformity with state law and internal policy
12. Serves food when required in conformity with state law and internal policy
13. Ensures facility is kept clean and safe at all times
14. Follows all health and safety requirements such as, but not limited to, physical distancing, regular surface cleaning, cough/sneeze etiquette, regular hand washing, and not coming to work when sick
15. Promptly and thoroughly reviews all requested health and safety training provided, asking questions for any topic not clearly understood
16. Communicates effectively verbally and in writing
17. Works in a constant state of alertness and in a safe manner
18. Maintains regular and predictable attendance
19. Other duties as assigned

Requirements
EDUCATION/EXPERIENCE:
Degree: H.S. Diploma or equivalent plus 6 months' customer service or concierge experience preferred
OTHER KNOWLEDGE, SKILLS AND ABILITIES:
Ability to transfer between various club locations; excellent customer service and relationship building skills; knowledge of telephone and in-person customer complaint resolution and de-escalation techniques. CPR/FIRST AID/AED certified, Alcohol/ food certification as required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their jobs; however temporary modifications to provide reasonable accommodations do not waive any essential functions of the job requirements.
Salary Description
$15.50/Hr