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Form of workOverview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.
Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist guests with luggage storage, transportation arrangements, and other concierge services
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized Front Desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Requirements:
- Previous experience in the hospitality industry or customer service role preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in using computer systems, including reservation software and Microsoft Office Suite
- Bilingual skills (multilingual) are a plus
- Knowledge of phone etiquette and professional communication skills
Benefits:
- Competitive pay based on experience
- Opportunities for career advancement in the hospitality industry
- Training provided to enhance your skills in guest services and hospitality management
If you have a passion for providing exceptional customer service and enjoy working in a dynamic environment, we invite you to apply for the position of Front Desk Agent.
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work setting:
- In-person
People with a criminal record are encouraged to apply
Work Location: In person
