Address
Form of work
Salary```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out, ensuring all necessary information is obtained and recorded accurately
- Provide information about hotel services, amenities, and local attractions to guests
- Handle guest requests, inquiries, and complaints promptly and efficiently
- Assist with reservations and room assignments
- Maintain a clean and organized Front Desk area
- Operate phone systems, including answering calls and transferring them to the appropriate department or individual
- Process payments and maintain accurate records of guest transactions
- Collaborate with other hotel staff to ensure a smooth guest experience
```Requirements```
- Previous experience in customer service or hospitality management is preferred
- Multilingual skills are a plus, especially if fluent in languages commonly spoken by hotel guests
- Familiarity with night audit procedures is beneficial
- Strong communication and interpersonal skills
- Excellent phone etiquette and the ability to handle calls professionally and efficiently
- Ability to work well under pressure in a fast-paced environment
- Strong problem-solving skills and the ability to resolve guest issues effectively
- Attention to detail and accuracy in handling guest information and transactions
- Flexibility to work various shifts, including evenings, weekends, and holidays
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Fairfield by Marriott Georgetown KY is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Job Types: Full-time, Part-time
Pay: $11.00 - $14.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person
