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SalaryRoaring River State Park is a breathtaking oasis nestled in the enchanting southwest Ozark hills of Missouri. As one of the state's most beloved parks, Roaring River offers a captivating blend of natural beauty and outdoor excitement. A deep valley surrounded by rugged landscapes, beckoning both nature enthusiasts and avid anglers alike. With rainbow trout stocked year-round, it's a haven for fishing aficionados seeking their next lunker. The park's scenic charm enhances the experience, boasting seven hiking trails, picturesque picnic spots, and an engaging nature center. The park offers Campsites, rustic cabins, and the Emory Melton Inn and Conference Center, complete with a full-service restaurant. Join us at Roaring River State Park, where every day unfolds as a new chapter in the great outdoors!
This position has an anticipated start date of February 19th.
This position will work 3rd shift.
This position has an anticipated start date of February 19th.
This position will work 3rd shift.
Summary of Position: Provide extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to Front Desk duties involving efficient and timely reservations, check-ins / check-outs. Be an effective information resource regarding Park attractions and items of interest.
Responsibilities:
- In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
- Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
- Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalate to management when necessary
- Keep front and back office areas organized and clean
- Communicate with emergency responders, when necessary, in a calm and effective manner
- Prepare daily deposit, drop receipts and follow all company cash handling procedures
- Assist other team members by sharing knowledge of Park and surrounding area
- Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
- Other duties per Duties Checklist and as assigned Position
Requirements:
- Provide excellent customer service to meet and exceed customer expectations
- Present a positive image of the company in an upbeat, professional manner
- Ability to work a variety of day, night, weekend and holiday shifts
- Ability to work independently
- Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
- Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system
Knowledge and Experience:
- Education: High school diploma or equivalent
- Experience: Minimum 1 (one) year Front Desk/room registration experience National Park/Resort experience
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
