Address
Form of work- Partner with the branch management team to standard operation procedures (SOP's) and all systems that support branch membership, program and marketing objectives.
- Enter membership and program registration data into operating system.
- Greet and engage with members and ensure all guests and program participants have been verified in national sex offender registry before entering branch.
- Process all transactions with accuracy and perform daily shift close out.
- Ensures established processes for touring and following up with membership inquiries are followed.
- Be proficient in delivering a Cause Driven Tour as well as providing additional training for other team members.
- Provide feedback and offer solutions regarding gaps in service and/or member concerns.
- Respond to inquiries and problem solve via phone or in person using Listen First skills.
- Effectively handle conflict and member complaints, with the support of the center Membership Director
- Ensure Membership Service Associates are complying with membership policies, engaging with members and program participants and providing quality service in person and over the phone.
- Assist Membership Services Director with training new staff.
- Must work at Welcome Center to maintain in-depth working knowledge of YMCA systems, standard operating procedures (SOP) and program updates.
- Performs all other duties as assigned.
The YMCA Welcomes a Diverse Workforce
Equal Opportunity Employer M/F/D/V
The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.
