Front Desk Associate

Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check guests in and out of the hotel
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, room changes, and other requests
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records
- Maintain a clean and organized Front Desk area

Experience:
- Previous experience in a similar role preferred but not required
- Knowledge of phone systems and phone etiquette
- Strong customer service skills with the ability to handle difficult situations
- Multilingual skills are a plus
- Familiarity with night audit procedures is beneficial
- Basic understanding of hotel management systems

If you are passionate about hospitality, enjoy interacting with people from diverse backgrounds, and have excellent organizational skills, we would love to hear from you. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests.

Note: This is a paid position.

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 15 – 20 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Evening shift

Work setting:

• In-person

Work Location: In person