Medical Office Front Desk Coordinator

The Front Desk Coordinator serves as the initial point of contact for patients and visitors in the healthcare setting. This role plays a critical part in ensuring the smooth and efficient flow of operations within the medical facility. The coordinator handles various administrative tasks and provides essential support to both patients and medical staff.

Patient Interaction:

• Greet patients and visitors in a courteous and professional manner.
• Register new patients, collect necessary information and verify insurance details
• Provide information about services, policies, and procedures.
• Answer phone calls promptly and direct them to the appropriate department or individual.
• Schedule and confirm patient appointments using electronic scheduling systems.
• Collect and update patient demographic information in the electronic health record (EHR) system.

Administrative Duties:

• Maintain electronic health records with accuracy and confidentiality
• Collect co-pays, deductibles un-met deductibles, and due payments for services rendered.
• Issue receipts and set up payment plans for patients unable to pay in full at time of service.
• Handle cash drawer daily for financial transactions, balancing cash at the end of each day.
• Verify patient insurance coverage and eligibility prior to appointment.
• Ensure accuracy in patient billing and coding information.
• Maintain and manage patient records, ensuring confidentiality and compliance with privacy regulations.
• Organize and maintain the cleanliness and orderliness of the reception area.
• Responsible for obtaining authorizations and referrals, addressing billing inquiries and collections.

Communication:

• Relay messages between patients and healthcare providers.
• Coordinate communication between various departments within the medical facility.
• Handle inquiries and address concerns from patients, families, and visitors.

Collaboration:

• Work closely with medical staff, including physicians, nurses, and medical assistants, to ensure coordinated patient care.
• Collaborate with billing and coding specialists to ensure accurate and timely processing of claims.

Compliance and Confidentiality:

• Maintain strict confidentiality of patient information in accordance with HIPAA regulations
• Maintain compliance with federal, state, and payor regulations.

POSITION QUALIFICATIONS

Education High School Diploma or Equivalent – Required

Experience 6 months experience working in a professional environment

Certifications – Preferred None