Front Desk Associate

West Grove Clinic, SC is an established State certified Mental Health and Substance Use clinic currently serving the Appleton, Kenosha, Marinette and Milwaukee areas. We are looking to add a full time Clinical Front Desk member to our Kenosha team. Willing to hire part-time if the right candidate.

Must be available Monday-Friday from 8:30-5:50pm.

Ideal candidatequalifications:

• Strong customer services skills
• Excellent communication skills
• Must be a team player
• Must be able to work independently
• Must be able to work in a fast paced environment
• The ability to oversee and complete daily office functions
• Needs to be flexible to provide coverage of office hours
• Must have a positive attitude
• Experience in an office setting, preferably clinical or medical
• Basic knowledge of insurance terminology is a plus
• Ability to be flexible, navigate change, and help in difficult situations
• Ability to work with diverse patient populations
• Ability to be hands on, go with the flow, while staying motivated to keep clinic functioning

Position Description

• Scheduling new and existing patients
• Following patient check in procedures and notifying provider
• Making patient charts
• Completing records requests
• Answering clinic phone calls
• Prepping drug screen order paperwork
• Processing patient payments
• Scanning and uploading patient charts to EHR
• Verifying insurance through online portals
• Checking patient balances
• Assist with office cleaning

Previous experience working in mental health or a medical setting with knowledge of scheduling software, electronic medical records and insurance terminology are a definite plus.

We are offering $15-$17 dollars an hour based on experience.

We ask that only serious applicants apply.

Please send resume and cover letter.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Application Question(s):

• Years of experience working with the mental health and/or addiction populations.
• Do you have the COVID vaccine, are willing to obtain it, or qualify for an exemption?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person