AddressHGV is now offering first day benefits to new employees!
The Front Desk Assistant Manager ensures the smooth flow of tours to the Direct Sales virtual teams and the integrity of guest/tour information. They are responsible for the handling of reports for team members, and they assist with the daily tasks of the Guest Coordinators. They set performance standards for Guest Coordinators and hold them accountable for their overall performance.
What will I be doing?
- Performs all duties of a Guest Service Front Desk agent and provides daily leadership support to th entire team.
- Provides current and accurate lead and tour data by conducting daily, weekly, and monthly maintenance of tour data. This is done to ensure the integrity and usefulness of the data.
- Continually monitors Tour Multi-Analysis reports under different sets of breakdowns to ensure data integrity.
- Monitors data for inconsistencies/discrepancies in coding and reports it to the appropriate manager.
- Presents ideas for process improvements with the manager.
- Performs all duties of a Manager-on-Duty when the Manager is unavailable.
- Updates, maintains and provides new hire and ongoing training for Guest Service Front Desk in all approved and required systems, tour rules, coding, marketing promotions, reporting and tour data accuracy.
- Assists with scheduling Guest Service Front Desk
- Conducts one-on-one training on a routine basis with new and current team members to ensure that data is as accurate as possible upon initial entry, with a focus on the prevention of errors.
Why Team Members Like Working for us:
- Outstanding health care options that all team members are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care).
- Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
- All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
- Our Go Hilton Team Member Travel Program offers up to 30 room nights per year at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share up to 70 additional discounted room nights per year.
- DailyPay allows eligible U.S. Team Members to get your earned pay any time before payday through secure, instant transfers, whenever and wherever, 24/7/365 .
- And so much more!
Qualifications
What are we looking for?
- Moderate skills in working with multiple programs and screens
- Intermediate oral and written communication skills
- Strong organizational skills to manage multiple duties in a fast-paced work environment.
- Good interpersonal skills
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
