Front Desk Agent/Receptionist

32-40hrs A WEEK (Number of hours depends on applicant availability)

This will be for the 8am-4pm shift working every other Friday 9am-5pm . The office is open Mon-Thurs 8am-8pm, Friday 9am - 5pm. Must be available to work these hours to be considered for this position.

Are you someone who absolutely loves to be of service to others? Are you organized and detail-oriented? Do you thrive on building relationships with others? If so, the Front Desk Receptionist role could be a great fit for you. This is a part time position.

At Life Coach Psychology, we strive to help individuals, families, and communities with their behavioral health needs.

Our goal is to offer employees the best of both worlds: a positive and exciting work environment with a healthy and balanced home life.

This is not your average Front Desk, receptionist position – it’s so much more! Working at Life Coach Psychology can be a highly fulfilling job that allows you to not only have a positive impact on the patient’s experience, but also your coworkers’ experience, and the results we achieve as a company.

At Life Coach Psychology, every team member has a critical role to play in the success of our patients and our company. As the first point of contact, your performance is one of the keys to our ability to consistently provide a great place for patients to receive care and treatment, as well as a great place for employees to work.

General Requirements: The ideal employee is…

• Adaptable and Flexible: willing to adapt or adjust to accommodate your colleagues and patients
• Patient-centric mindset: the patient always comes first and you will make the first and last impression on them
• Exceptional communication skills: communicate proactively and with empathy
• Detail-oriented: people count on you to ensure all the details are done correctly the first time around
• Team Player: you will be an integral part of a clinical team
• Able to work in a high pace environment and multi-task
• Managment experience

Responsibilities:

• Warmly greet every patient with eye contact, a smile, and a positive statement
• Attentively register new and existing patients as they arrive, offering them information as necessary to ensure they know what to expect during their visit
• Thoughtfully schedule patient appointments in person or over the phone by showing empathy for their needs and limitations
• Carefully conduct insurance authorizations and verifications
• Collect co-pays from patients with attention to detail
• Respond to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitude
• Show you are a team player who is committed to excellence by assisting your peers with general clinic maintenance and upkeep

Qualifications:

• High School Diploma or GED required
• Ability to use all necessary office equipment (faxes, copiers, computers, telephones, etc.)
• Ability to type 40 words per minute preferred

Physical Requirements:

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction

Life Coach Psychology is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.

WE LOOK FORWARD TO HEARING FROM YOU!

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)
• Computer skills: 2 years (Preferred)

Ability to Relocate:

• Detroit, MI: Relocate before starting work (Required)

Work Location: In person