Address
Form of work
Salary```Duties```
- Greet and welcome guests as they arrive at the hotel
- Check guests in and out of their rooms, ensuring a smooth and efficient process
- Provide excellent customer service by addressing guest inquiries and resolving any issues or complaints
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with reservations and room assignments
- Handle cash transactions and maintain accurate records of all transactions
- Maintain a clean and organized Front Desk area
```Skills```
- Strong guest relations skills with the ability to provide exceptional customer service
- Previous experience working at the Front Desk of a hotel or similar establishment is preferred
- Familiarity with hotel management software systems is a plus
- Excellent communication skills, both written and verbal
- Proficient in using phone systems and handling multiple phone lines
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills and the ability to remain calm under pressure
- Knowledge of proper phone etiquette and professional communication techniques
- A passion for guest services and hospitality management
- Bilingual skills (English/Spanish) are highly desirable
This is an excellent opportunity for individuals who are passionate about providing exceptional guest experiences. Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable stays for our guests.
Please note that this position may require working evening or overnight shifts, as well as weekends and holidays.
If you have the necessary skills and qualifications, we invite you to apply for this position. We offer competitive compensation and benefits packages, including medical insurance, retirement plans, and opportunities for career growth within our organization.
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
Schedule:
- Day shift
- Holidays
- Night shift
- Weekends as needed
Work setting:
- In-person
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Overnight Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Brenham, TX 77833 (Preferred)
Work Location: In person
