Front Desk Agent

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel
- Provide information about hotel services, facilities, and local attractions
- Handle guest requests and complaints promptly and efficiently
- Answer phone calls and direct them to the appropriate department or individual
- Assist with night audit duties, including balancing accounts and preparing reports
- Maintain a clean and organized Front Desk area
- Collaborate with other hotel staff to ensure excellent guest service

Skills:
- Excellent communication skills, both verbal and written
- Multilingual abilities are a plus, as we cater to a diverse clientele
- Strong phone etiquette and customer service skills
- Familiarity with hotel management systems and phone systems
- Knowledge of hospitality management principles and practices
- Ability to handle guest relations with professionalism and tact
- Strong organizational skills and attention to detail
- Flexibility to work various shifts, including evenings, weekends, and holidays

If you are a friendly, customer-oriented individual with a passion for hospitality, we would love to have you join our team as a Front Desk Agent. In this role, you will be the first point of contact for our guests, providing them with exceptional service from check-in to check-out. You will have the opportunity to interact with people from all walks of life, ensuring their stay is comfortable and memorable. We offer competitive pay and benefits, as well as opportunities for career growth within our organization. Apply today to become part of our dedicated team!

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Work Location: In person