Front Desk Agent

The University Club is a prestigious private club, located in a historic, landmark building in the heart of Manhattan; offering unparalleled services to members - from gracious dining, luxurious accommodations and a variety of social events, to extensive athletic facilities. The University Club Library is the world’s largest private-club library. We are looking for a Front Desk Agent to join our Rooms Division team.

Position Summary

Respond to, and book/confirm guest rooms reservations. Check in and check out members/guest to the club, ensure proper room and miscellaneous postings, secure credit, answer questions, via phones and emails. Provide maximum levels of guest service and support the club’s rooms division to ensure memorable service to our members and guest.

Job Responsibilities

• Greet, register, and assign rooms to members/guests to the club
• Verify members' credit, and establish how the member/guest will pay for the accommodation.
• Keep records of room availability and members' accounts using computerized property management systems (Jonus)
• Issue room keys and convey instructions to bellmen.
• Review accounts and charges with member/guest during the checkout process.
• Contact housekeeping or maintenance staff when member/ guests report problems.
• Respond to guest rooms reservations and inquiries, book and confirm reservations, via phone call and emails. Answer inquiries pertaining to club services, registration of member/guests, and shopping, dining, entertainment, and travel directions.
• Record member/guest comments or complaints, referring matters to managers as necessary.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Answer all incoming phones in three or less rings.

Position Requirements

• Be hospitality minded with welcoming personality.
• Previous hotel, private club experience is preferred.
• Clear and confident phone voice
• Follow up skills and attention to detail are a must.
• Experience in Jonas is preferred, not required.
• Strong in computer skills - and the ability to learn new computer program.
• Be available to work evenings, weekends and holidays (3pm – 11pm shift)
• Will need to cover two overnight shifts ($ night differential)
• Strong communication skills; written and spoken (English)

Benefits:

Major medical, Dental and Visions

Paid Vacation, Personal and Sick days

401K

Pension

Complimentary employee cafeteria

Union position

The University Club is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Pay range: $22.00 - $25.00 per hour

Job Types: Full-time, Part-time

Pay: $22.00 - $25.00 per hour

Expected hours: 7.5 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Food provided
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• New York, NY 10019: Relocate before starting work (Required)

Work Location: In person