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Form of workWe are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities in rankings based on information about recruiting and employment practices. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt offers comprehensive and competitive benefits for all associates. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards - whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you. Come meet the people with the Hyatt touch.
Front Office colleagues are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. You'll be the face of Hyatt as a Front Office colleague.
The position responsibilities include:
- Offering warm and sincere welcome/farewell for all guests and assisting them with general resort information
- Registering guests upon arrival in accordance with AAA 4 Diamond Standards
- Promoting and selling special hotel programs and upgrades when appropriate.
- Accepting payment for guests’ reservations at time of registration and check out, following all appropriate related procedures and standards
- Going above and beyond to exceed guest expectations to create a memorable guest experience
- Maintaining accurate records of room availability
- Maintaining discretion and security for the Resort and our guests
- Must be authorized to work in the US
- A true desire to satisfy the need of others in a fast paced environment
- Refined verbal and written communication skills, in person, over the telephone and through written correspondence
- Previous customer service and hospitality experience preferred
- Professional presentation
- Must be able to work a flexible schedule including evenings, weekends, and holidays
What You Will Love About Us:
Come join our amazing location in Olympic Valley, CA in the Lake Tahoe Area
Discount hotel stays for colleagues, friends and family
Wellness & Tuition reimbursement
Complimentary parking
Complimentary meals during work hours
Hyatt Perks which includes thousands of national and local partners for various discounts
Wellbeing
“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”
Health, Dental, Vision Insurance eligibility after 30 days of employment
401(k) Retirement plan & Hyatt stock purchase plan.
Paid Parental Leave
Complimentary Golf
Discounted Ski Passes!
Who We Are:
At Hyatt, we believe in the power of belonging and cultivating a culture of care where our colleague’s become family. Since 1957, our colleagues and our guests have served as the heart of our business and made Hyatt one of the best hospitality brands in the world, with more than 1,500 hotel, all-inclusive, and wellness resort properties in 70 countries across six continents.
We turn trips into journeys, encounters into experiences and jobs into careers. As we continue to grow—we never lose sight of what’s most important: People
Why Now?
We are in a time of extraordinary transformation. Passion for personal travel combined with the explosive growth of global business has underpinned our growth for years. Hyatt is at the epicenter of the evolution of travel—and we are looking for passionate change makers to be a part of our journey. At the heart of Hyatt is our shared belief that hospitality is more than just a job—it’s a career for people that care
How We Care for Our People:
Wellbeing is the ultimate realization of our purpose — we care for people so they can be their best. We believe this focus on our colleagues is the key to our success and we’ve earned a place on Fortune’s prestigious “100 Best Companies to Work For®” for the last nine years.
We’re proud to offer exceptional corporate benefits which include:
Annual allotment of free hotel stays at Hyatt hotels globally
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion:
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Reality Check:
Research shows that women, people of color and others who belong to historically - excluded groups tend to apply to jobs, only if they met all of the job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better
Our Vales: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
Hyatt is an equal opportunity employer
