Front Desk Agent

The Guest Services, Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the Training Center. They provide a welcoming attitude and are proficient in all service questions and requests. Other responsibilities include, depending upon property, helping guest in and out of the property, assisting guests with transportation by using the property vehicles/or vans safe transportation, gift or guest shops, night audit and delivering guest items.

· Approach all encounters with guests and team members in a friendly, service-oriented manner.

· Maintain regular attendance in compliance with Company standards, as required by scheduling, which will vary according to the needs of the hotel.

· Maintain high standards of personal appearance and grooming, which include a clean, pressed uniform and correct nametag when working.

· Comply at all times with Company standards and regulations to encourage safe and efficient hotel operations.

· Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.

· Register guests into the hotel in a prompt and courteous manner, using Brand Standards and up selling techniques to maximize room rates.

· Prepare for group check in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift.

· Check guests out of the hotel; process customer payments according to established policies and procedures.

· Respond to guest requests promptly; promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase satisfaction.

· Resolve minor guest complaints to the satisfaction of the customer; inform supervisor of major problems, complaints, disturbances or unhappy guests.

· Book guest reservations or coordinate with reservation center.

· Handle departmental accounting of monies, receipts, guest accounts and other forms of credit; post all charges; complete cashier’s report and prepare deposit.

· Balance bank daily.

· Issue, control and release guest safe-deposit boxes.

· Follow company policies and procedures.

· Complete all side work and cleaning duties per standards.

· Confirm credit and payment method at check in and confirm full payment at check out.

· Review rooms inventory and House Count for availability and rates.

· Maintain and understand special guest programs and franchise related programs.

· Conduct daily bank drop with a witness and according to standards.

· Run daily arrival report and identify any special requests.

· Maintain a clean and organized work area at all times.

· Maintain proper key control on a daily basis.

· Distribute faxes, packages, and mail to guests for delivery or inform guest of receipt as necessary.

· Distribute billing reports to hotel outlets.

· Block large group check ins, motor coach tours and inform Housekeeping of any changes.

· Check with Supervisor prior to end of shift.

· Have thorough knowledge of outside venues and directions to each.

· Full understanding of the Front Desk system for all guest services.

· Perform other duties as requested by management.

· Attend meetings/training as required by management.

· Follow the direction of any reasonable task given by management.

Job Types: Full-time, Part-time

Pay: $21.90 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Weekends as needed

Experience:

• Customer service: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person