Address
Form of work
SalaryAs a Front Desk agent, you will be responsible completing arrival and departure transactions for guests checking in and out of the hotel in person, electronically, via phone call or at kiosk stations. Additionally, Front Desk Agents are resources for all guest questions, providing services with an upbeat and positive attitude and is the first line of defense when resolving guest complaints.
Greet guests in the hotel lobby and assist guests to successfully check in, check out, make duplicate keys using kiosks.
Checking-in and checking-out guests, respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Standard Operating Procedures and Standard of Service.
Registers guests to room while receiving all pertinent information accurately. Assist guests with their self-check in and check out needs at kiosk stations. Perform guest registration and room assignments, accommodating special requests whenever possible. Pre-register and block reservations. Take same day reservations and when necessary future reservations following hotel rate structures and selling strategies. Handle guest check in and check out in accordance to hotel credit and cash handling policies in an efficient and friendly manner. Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc. Troubleshoot all in-room movie / phone / billing problems. Cancel room reservations according to procedures. Balance hotel accounts and cash bank daily. Prepare key packets, ensure miscellaneous brochures are fully stocked. Manage hotel room inventory, assign rooms remotely, and perform other tasks as assigned by supervisor or assistant manager.
ESSENTIAL JOB FUNCTIONS:
- Process check-in and check-out transactions for guests
- Greet guests in the lobby and help with line management and crowd control
- Assist guests with their self-check in and check out needs at kiosk stations
- Manage hotel room inventory
- Handle end of the day bookkeeping, auditing and account reconciliation
- Assist guests with questions about the city and property
- Assist guests with booking dinner, show, etc… when necessary
- Answer guest and team member phone or radio calls
- Maintains and Upbeat and Positive attitude at all times
- Responsible for being apprised of current events in hotel to assist guests
- Acts as a liaison on behalf of the guest to expedite guest requests
- Maintains a professional and courteous attitude towards all guests (internal and external)
- Anticipating guests needs and guest expectations
QUALIFICATIONS:
- Strong Interpersonal and communication skills.
- Proficient in a second language would be beneficial.
- Self-starter with strong problem solving ability
- One year experience in Front Desk or guest service field; 6 months experience in basic computer knowledge; team player
- Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke
- Close knit environment, with constant co-worker involvement
- Must be able to complete several tasks at once with accuracy
- Must be able to stand and walk for entire shift (an average 8 hour shift) while moving from kiosk to kiosk as needed to assist guests.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work setting:
- In-person
Application Question(s):
- Do you have experience working in Hospitality? If so, how long?
- Are you able to stand for an 8 hour shift?
- Are you bilingual? If so, what other language can you read/write/ and speak?
- Are you able to work the weekends?
Ability to Relocate:
- Las Vegas, NV: Relocate before starting work (Required)
Work Location: In person
