Front Desk Agent

Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Operate phone systems and handle incoming calls
- Process payments and maintain accurate records
- Perform night audit duties as required
- Maintain cleanliness and organization of the Front Desk area

Skills:
- Previous experience in the hospitality industry or hotel setting preferred
- Excellent guest service skills with the ability to anticipate needs and exceed expectations
- Strong communication skills, both verbal and written
- Proficiency in using Front Desk software systems
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Knowledge of night audit procedures is a plus
- Bilingual skills (multilingual) are highly desirable

At our hotel, we value our employees and offer competitive benefits including:
- Competitive pay rates based on experience
- Opportunities for career advancement within the hospitality industry
- Ongoing training and development programs to enhance your skills
- A supportive work environment with a diverse team

If you are passionate about providing exceptional guest service and thrive in a dynamic hospitality setting, we encourage you to apply for the position of Front Desk Agent.

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Free parking

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• On call
• Overnight shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Southfield, MI 48034 (Required)

Work Location: In person