Front Desk Agent

Carnegie Imaging for Women/Maternal Fetal Medicine Associates is a prestigious growing medical practice located on the Upper East Side and looking for an individual to join our Patient Services Department as a Front Desk Agent. The ideal candidate is responsible for:

• Welcome patients and visitors by greeting patients and visitors in person or on the telephone; answering or referring inquiries. Answer the phone on or before the fourth ring. Look up with direct eye contact while addressing all patients. Expedite sign-in and/or sign-out processes.
• Keep patient appointments on schedule by notifying provider of patient?s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Facilitate revenue collection process by recording and updating patient financial information; recording and collecting patient charges. Collect co-pays, referrals and patient payments for non- participating insurance plans. Refer delinquent accounts to a billing coordinator.
• Listen responsively to patient concerns or complaints and provide or seek appropriate remedies. Refer patients to designated staff member when unable to resolve complaints.
• Contribute to team effort by maintaining an excellent rapport and working relationship between patient services, clinical services, billing, and other departments within the practice.
• Act as a communication center by answering the phones and directing all phone messages to the appropriate individuals; contacting individuals with messages requiring immediate attention; making sure all personnel get their calls/messages.
• Prepare and maintain public/patient areas, such as the Front Desk, waiting room etc. to promote positive patient service image and readiness to provide services.'

Work Remotely

• No

Job Type: Full-time

Pay: $18.00 - $20.00 per hour