General Information
Job Description
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Respond in courteous, professional and rapid manner in order to resolve all guest and associate concerns.
- Models the company’s culture, vision, mission and core values at all times.
- All other duties as required.
- Comply with quality assurance expectations and standards as directed by management (Forbes and LQA).
- Maintain confidentiality of guest information and pertinent hotel data.
- Bachelor’s degree or equivalent work experience.
- Minimum 1 year experience in a similar capacity for a luxury or ultra-luxury property.
- Strong command of both spoken and written English with fluency in other languages preferred.
- Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team.
- Detail oriented and hands on, being able to maintain an organization in a multi-tasking environment.
Competitive Benefits
- Medical, dental, vision and retirement benefits
- Paid holidays
- We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.