Front Desk Agent

Good Nite Inn is seeking a friendly and professional Guest Service Representative to join our Front Desk team. As a Guest Service Representative, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.

Responsibilities:

• Greet guests with a warm and welcoming demeanor
• Check-in and check-out guests efficiently and accurately
• Provide information about hotel amenities, local attractions, and dining options
• Handle guest requests and inquiries promptly and courteously
• Assist with reservations and room assignments
• Maintain a clean and organized Front Desk area
• Process payments and maintain accurate records
• Collaborate with other hotel departments to ensure guest satisfaction
• Handle guest complaints or concerns with professionalism and empathy

Qualifications:

• Previous experience in hospitality or customer service preferred
• Knowledge of Front Desk operations and procedures a plus
• Excellent communication skills, both verbal and written
• Strong interpersonal skills with the ability to build rapport with guests
• Proficient in using phone systems and other office equipment
• Bilingual or multilingual skills are a plus

If you are passionate about providing exceptional guest service, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply. Join our team and be part of creating memorable experiences for our guests.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Hotel: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Redwood City, CA 94063 (Required)

Ability to Relocate:

• Redwood City, CA 94063: Relocate before starting work (Required)

Work Location: In person