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SalaryJob Description
The Front Desk Clerk is responsible for:
Assisting guests with check-in and check-out, answers and processes phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This includes a willingness and ability to walk the property after dark, deal with the occasional upset or intoxicated customer, etc...it's a small property, at night a desk clerk handles issues themselves, a successful candidate must be able to do so!
Responsibilities:
- Maintain positive guest relations at all times.
- Maintain complete knowledge at all times of a) all hotel features/services, hours of operation. b) all room rates, special packages.
- Obtain assigned bank and ensure accuracy of contracted monies.
- Keep bank secure at all times.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Verify registration card information with the guests.
- Process check-in and check-out guests as required.
- Accept and record wake-up call requests.
- Resolve discrepancies on the room status report with Housekeeping.
- Report discrepancies to Manager.
- Capable of confronting a person not following the rules.
- No Non-sense attitude.
- Multi-Tasking.
- Bilingual a plus
This particular position being hired for includes one morning shift, evening shifts and weekends.
Job Type: Full-time
Salary: $16.50 to $18.00 hourly depending upon experience.
Shift open : Split Shift- one day shift 7am-3pm & 3pm-11pm for four days, Thursday through Monday.
Job Type: Full-time
Pay: $16.50 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Overtime
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Motel or Lodging: 1 year (Required)
- Customer Service: 1 year (Required)
Work Location: In person
