Front Desk Agent

Staybridge Suites IHG Ann Arbor

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Supervisor responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• 2 nights of Night Audit is required. Friday and Saturday nights.
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments.
• Must be able to problem solve and keep a positive demeanor at all times.
• Occasionally upkeep of lobby and public facilities at hotel, such as sweeping & mopping, salting the sidewalks outside during snow, and vacuuming.
• Position will start as Part-Time to begin with, with the potential to move to Full Time.
• Plenty of opportunity to grow and promotion from within.

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS, Opera PMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Job Types: Full-time, Part-time

Pay: From $15- $17:00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

Job Types: Full-time, Part-time

Salary: $15.00 - $17.00 per hour

Schedule:

• 8 hour shift

Work setting:

• In-person

Ability to commute/relocate:

Experience:

• Hotel experience: 1 year (Preferred)

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Overnight shift

Work setting:

• In-person

Work Location: In person