Front Desk Agent

Looking for someone who is able to work different shifts: 3PM-11PM Friday, Saturday, Sunday. Also a couple morning shifts during the week, 7am-3pm.

Customer Service Skills: A hotel Front Desk Agent should have excellent customer service skills, including a friendly and welcoming demeanour, good communication skills, and the ability to handle guest inquiries, requests, and complaints professionally and efficiently.

Multitasking Abilities: Working at the Front Desk often involves handling multiple tasks simultaneously, such as checking guests in and out, answering phone calls, assisting with reservations, and providing information about the hotel and local area. Looking for candidates who can handle multiple responsibilities without becoming overwhelmed.

Organizational Skills: It's important for Front Desk Agents to be organized and detail-oriented. They need to keep track of room availability, guest requests, and other administrative tasks. Strong organizational skills help ensure smooth operations at the Front Desk.

Computer Skills: Proficiency in computer systems, hotel management software, and standard office applications is essential. You will get the training that is needed.

Language Skills: Being able to communicate effectively is a must.

Problem-Solving Abilities: Front Desk Agents often encounter unexpected challenges or difficult situations. Looking for candidates who can think quickly on their feet, remain calm under pressure, and find solutions to problems as they arise.

Professional Appearance: Front Desk Agents serve as the face of the hotel, so a professional appearance is important. Looking for candidates who present themselves well, with a neat and tidy appearance and appropriate attire.

Flexibility and Availability: Hotels operate 24/7, candidates who are willing to work various shifts, including weekends, and holidays, is important. Flexibility in scheduling and availability to cover shifts is a valuable trait.

Positive Attitude: A positive attitude can go a long way in creating a welcoming atmosphere for guests. Looking for candidates who have a friendly and upbeat demeanour, as they are more likely to leave a positive impression on guests.