Front Desk Agent

Front Desk Agent

Duties:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Maintain accurate guest records and ensure confidentiality of information
- Process payments and maintain cash drawer accuracy
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

Experience:

- Previous experience in guest relations or hospitality preferred
- Bilingual/multilingual skills highly desirable
- Familiarity with hotel operations and procedures is a plus
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to handle multiple tasks simultaneously with attention to detail
- Proficient in phone etiquette and handling phone systems

Join our team as a Night Auditor / Front Desk Agent at Hampton Inn Pleasant View! As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and enjoyable. This is a great opportunity for individuals with a passion for hospitality to contribute to our guests' positive experience.

We offer competitive pay, opportunities for career growth, and a supportive work environment. If you have excellent communication skills, enjoy interacting with people from diverse backgrounds, and thrive in a fast-paced environment, we would love to hear from you!

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on organizational needs.

Job Type: Part-time/Full-time

Expected hours: 16 per week; 24-40

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Some weekends
• Holidays

Work setting:

• In-person

Work Location: In person

Job Types: Full-time, Part-time

Pay: From $13.50 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Pleasant View, TN 37146: Relocate before starting work (Required)

Work Location: In person