Front Desk Agent

Are you ready to join an amazing team and get rewarded with a $1500 sign-on bonus? Look no further! We are seeking a skilled and customer-oriented Hotel Front Desk Agent to join our team at Quality Inn and Suites in Round Rock, TX.

As a Front Desk Agent, you'll be the face of our hotel and the first point of contact for our guests. We're looking for someone who is outgoing, friendly, and always willing to go the extra mile to ensure our guests have a memorable stay.

Responsibilities:

• Greet guests with a warm smile and friendly welcome
• Check-in and check-out guests, process payments, and manage room assignments
• Answer phones, handle guest inquiries, and resolve complaints with a positive attitude
• Provide information about hotel facilities, services, and local attractions with enthusiasm
• Manage reservations and monitor room availability to maximize occupancy
• Maintain accurate and up-to-date records of guest information and transactions
• Collaborate with other hotel departments to ensure guest satisfaction
• Follow all hotel policies and procedures, including safety and security protocols

Requirements:

• High school diploma or equivalent
• Previous experience in a customer-facing role, preferably in the hospitality industry
• Excellent communication and interpersonal skills with a fun and upbeat attitude
• Strong problem-solving and decision-making skills
• Ability to multitask and prioritize tasks effectively
• Proficient in using computer software and systems, including Microsoft Office and hotel management software
• Available to work flexible hours, including nights, weekends, and holidays

If you're passionate about providing exceptional customer service and enjoy working in a fast-paced, dynamic environment, we'd love to hear from you! We offer competitive compensation, benefits, and opportunities for growth and development.

To apply, please submit your resume and a cover letter highlighting your qualifications and experience. Don't miss out on this amazing opportunity to join our team and receive a $1500 sign-on bonus! Let's make work fun again!

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off
• Referral program

Schedule:

• 8 hour shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person