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SalaryWe at Coforge have an urgent need for IT Service Desk Agents. This is an onsite role based out of Charleston, WV. If interested, please feel free to reach me rubina.anthony@coforge.com
About us:
Coforge is a leading global IT solutions organization. We have a presence in 34 sales offices and 17 delivery centers, and 6 data centers and constantly seeks to find new yet simple ways to add value to our clients. At Coforge, we give you the right opportunity and help you achieve your career goals. Coforge is committed to offering exceptional benefits to you and your family, these benefits include medical, vision, dental, 401K, short term, and long-term disability. We partner with and support global leaders and Fortune 500 companies.
Job Responsibilities:
Candidates will provide Level 2 support to the client.
They should be able to identify issues and escalate issues when necessary, resolve end-user incidents and process requests upon first contact via Phone, Email and Chat, escalate user issues to appropriate resources when necessary.
Additionally they would be performing software, hardware and basic network troubleshooting, document user issues and troubleshooting steps and maintain technical documentation.
Education:
High school or equivalent (Preferred)
Work Location: Remote
Job Types: Full-time, Contract
Pay: Up to $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: In person
