Front Desk

Join Our Team at Escapology Rockwall!

Are you a dynamic and outgoing individual with a passion for creating unforgettable experiences? We're seeking energetic Front Desk Team Members to join our team at Escapology Rockwall. If you thrive in a fast-paced environment, love engaging with customers, and enjoy the thrill of sales, then this role is perfect for you!

Responsibilities:

• Engage customers with your outgoing personality and exceptional customer service skills, both in person and over the phone.
• Sell and upsell beer, wine, and other offerings to enhance the guest experience.
• Encourage customers to book additional games after experiencing the thrill of one.
• Proactively request and collect reviews from satisfied customers to boost our online presence.
• Lead groups of guests through the escape room experience with enthusiasm and excitement.
• Provide hints and clues to guests as needed, ensuring they have an enjoyable and challenging experience.
• Collaborate with team members to maintain a clean and organized work environment and ensure smooth operations.

Qualifications:

• Outgoing personality with a knack for engaging with customers and selling products/services.
• Strong sales skills and the ability to upsell effectively.
• Excellent customer service skills, both in person and over the phone.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexible availability, including early mornings, late afternoons, evenings, and weekends.
• Attention to detail and the ability to multitask under pressure.

Benefits:

• Great discounts for friends and family to enjoy our exciting escape room experiences.
• Paid time off to recharge and relax.
• Fun and rewarding work environment where every day brings new challenges and opportunities for growth.
• Tips for exceptional performance.

Additional Information:

• Hours range from 10 to 20 per week, depending on performance and availability.
• Availability on Fridays, Saturdays, and Sundays is required.
• The ideal candidate will be passionate about escape rooms, customer service, and sales.
• Gain valuable hands-on experience that looks great on college applications and builds essential skills for future success.

Our Mission:
At Escapology, we're dedicated to providing the world's premier escape game experience. Join us in creating fun, challenging adventures and delivering exceptional customer service that leaves a lasting impression on every guest.

Apply Now:
If you're an outgoing individual with a passion for sales, customer service, and creating memorable experiences, we want to hear from you! Apply now to join our team at Escapology Rockwall and be part of something truly special.

Job Type: Part-time

Pay: $10.00 - $12.00 per hour

Expected hours: 10 – 20 per week

Benefits:

• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend

Application Question(s):

• Are you 18 or older? This role is for 18+. This role will be selling beer and wine. Must be 18 to sell.
• Must be available to work Saturdays and Sundays. Are you?

Ability to Relocate:

• Rockwall, TX 75087: Relocate before starting work (Required)

Work Location: In person