Front Desk

Responsible for checking in and checking out patients, scheduling/rescheduling, taking payments, coordinating with the Medical Assistants and Physician, and will be expected to work independently and carefully.

· Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed.

· Welcomes patients and visitors in person or on the telephone and answering or referring inquiries.

· Ensures patient information is complete and accurate; updates patient profiles and scans required documents into EHR.

· Collects co-payments and outstanding balances.

· Manages patient monies collected and closes batches at end of day.

· Provides necessary release and HIPAA forms to patient for completion and signature.

· Informs clinical staff or other appropriate parties of patient arrivals.

· Ensures patient referrals are obtained as required by managed care plans.

· Monitors schedule and organizes patient flow for office appointments; reschedules no-shows or cancellations at end of day.

· Meets or exceeds quality and productivity standards as set by the Office Manager

· Answers emails and voicemails and returns patient calls in a timely and efficient manner.

· Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information

· Cross trains and performs other clinic functions as directed by the Office Manager or Physician

· Any other duties and/or special projects as assigned.

· Keeping a clean and calm reception area.

· Scheduling appointments and keep those appointments on time.

· Available to patients, through clinical staff to answer questions and relay information regarding their care.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals and the ability to write routine reports and correspondence.

Computer/Typing Skills

Ability to type and work efficiently with computer, printers, faxes, e-mails, and computer software: Microsoft Windows, Word, Excel

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands and fingers, handle, or feel, stoop, kneel, crouch, and talk or hear. The employee must be able to lift and/or move more than 50 pounds. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristic described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to heat and air-conditioning routinely found in an office environment.

Job Type: Full-time

Pay: From $15.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

· Health insurance

· Paid time off

Medical specialties:

· Primary Care

Schedule:

· 8 hour shift

· Monday to Friday

Work setting:

· Clinic

· In-person

Experience: 5 years

· Customer service: 1 year (Required)

· Medical terminology: 1 year (Required)

· Computer skills: 1 year (Required)

Work Location: In person

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person