Freight Dispatcher

Sutton Transport is a privately held regional common carrier whose focus is interstate and intrastate transportation of general commodities. We specialize in loading, less-than-truckload, same day delivery and expedited services. Sutton Transport provides shipping tools, including document retrieval and order tracing services. We offer customized solutions on trucking-related problems.
Our staff and drivers are dedicated in providing top-notch service. We are recruiting for a full time Transportation Dispatcher in our Northlake, IL. This position is primarily responsible for planning and coordinating the freight routing process for that day’s deliveries.

Position responsibilities:

• Assigns pick-up and delivery orders of customer materials and ensures all deadlines and services are met.
• Receives (by telephone and e-mail) requests for quotations, orders, and lead times from customers. Makes quotations on standard items, enters orders and relays pertinent order information to customers. Coordinates with other departments to provide service to customers.
• Ensures maximize driver productivity, efficiencies, and customer service.
• May be responsible for taking calls after hours from drivers or customers.
• Resolves questions directly so that customer and driver receive prompt satisfaction.
• Maintains liaison with other departments for order completion.
• Communicate to the other department's customer concerns and develop a working relationship with the broker and customer service representatives
• Solve problems within the Department and offer suggestions to improve the operations of the company.
• Has knowledge of customers, customer’s products, company services, pricing, delivery times, various marketing promotional services, and similar data, as required.
• Be familiar with all the available resources within your direct department and utilize the knowledge base of your colleagues.
• Retrieve customer information, the status of delivery orders, and make changes on customer delivery orders.
• Prepares paperwork (manifests, bills of lading, copies of delivery forms, and returns) to be filed/processed accordingly and as per customer.
• Perform other related duties as assigned
• Performs assignments according to established policies and procedures.

Role Qualifications, Skills, and Experience:

• The employee is responsible for making decisions based on established policies and procedures.
• Has the authority to make decisions on customer issues and the information given by the customer and driver.
• Takes any reasonable action necessary to carry out the responsibilities of the position and operates within good, sound business practices, and judgment. Actions must be consistent with established company policy, procedures, directives, and systems.
• Ability to organize, control and manage multiple priorities/tasks (Time management skill)
• Ability to direct, lead and motivate a group of key producers in achieving or exceeding the established goals.
• Ability to make sound independent judgments and decisions.
• Ability to work under limited supervision and to make sound independent judgments and decisions.
• Ability to make decisions quickly and accurately.
• Ability to analyze situations and react in a timely manner necessary.
• Ability to learn and apply company and public safety regulations and procedures
• Ability to deal with internal and external customers in a courteous and tactful manner.
• Knowledge of and ability to convey company goals and philosophies
• Strong customer orientation
• Excellent communication skills (verbal, written, and listening skills).
• Must have the willingness to learn and develop new skills, as well as improve and update existing skills.
• Must possess sound interpersonal skills to beneficially interact with superiors, business associates, employees, and the customer.
• Must be a strong team player
• Commitment to company values
• Basic computer proficiency
• Minimum two years proven Dispatch experience in the transportation industry preferred
• Thorough geographical knowledge of the greater Chicago: North area
• Strong multi-tasking abilities
• Excellent written and verbal communication skills
• Self-motivated and able to work with minimal supervision
• High School Diploma or GED

Work Schedule:

• 10:30am - 7:30pm (approximately)
• Monday thru Friday
• Schedule may change due to business needs

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Do you have thorough geographical knowledge of the greater Chicago: North area?

Experience:

• Dispatching: 1 year (Preferred)
• LTL Trucking: 1 year (Preferred)

Work Location: In person