Fraud Investigator

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience.

Experience a community of change-makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

Job Title: Fraud Investigator I

Minimum Qualifications:

• Education: Associates degree or combination of experience and education.
• Experience: 3-4 years of financial institution or law enforcement experience and Fraud, AML, or card fraud experience.
• Effective oral and written communication skills with the ability to effectively communicate with internal and external contacts.
• Knowledge of Credit Union products, services, policies & procedures.
• Operating knowledge of Visa regulations, AML/BSA, OFAC and Federal/State Regulations. 11451_Investigator I (09-2023)
• Good organizational skills, including the ability to prioritize daily activities and multi-task to complete assignments.
• Strong attention to detail in working and investigating files with emphasis on deadlines.
• Basic Excel skills
• Possess general knowledge of Fraud/AML (FRAML), loan and card fraud activities.

Responsibilities:

• Responsible for the operation of and processes related to fraud monitoring products and tools.
• Create and maintain a positive and informative member experience when verifying or taking a report of fraud. Utilizes manual and automated processes to detect, verify and contact members related to potentially suspicious transactions and/or activity with a sense of urgency in a fast-paced environment.
• Support the department mission by conducting investigations, analysis and responding to fraud cases, identifying points of compromise and potential loss to the credit union.
• Facilitate reporting, when necessary, while ensuring a positive member experience. Every phase of the review process must be closely documented based on established guidelines and/or procedures.
• Review and resolve deposit fraud and account fraud case types within department expectations. Investigate and respond to check fraud claims as received by members and/or other financial institutions.
• Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including OFAC Sanctions, Executive Orders, FACTA, Reg. CC, Reg. E, UCC, Check 21, Bank Secrecy Act, Anti-Money Laundering laws, Visa and other card related regulations appropriate to the position.
• Comply with all established internal audit, security and credit union rules, regulations and departmental procedures. Maintain knowledge by keeping updated with required regulations or procedures through emails, publications, online resources, and procedure changes.
• Review cases assigned for closure to ensure Verafin case has proper coding and all steps are taken prior to closing account in DSUI.
• Answer department phone calls and internal communications in a timely and professional manner.
• Assist with, respond to and/or resolve member/branch issues related to fraud.
• Identify, investigate, and document reports of unusual or suspicious member activity which would be in violation of BSA reporting requirements and report/assign to the appropriate team member(s).
• Utilize BSA reporting template to provide detailed report and supporting documentation to be sent to BSA department for potential SAR review and filing.
• BSA narrative to be written and submitted for audit by an Investigator II or above. 11451_Investigator I (09-2023)
• Follow current fraud trends and gather information via industry events, forums, and publications. Work with other financial institutions, law enforcement, and processors to identify and mitigate fraud in the industry with the goal of reducing losses to the credit union.
• Maintain confidentiality of documentation and communications to and from members, other institutions, law enforcement, and vendors.
• Identify and report elder and dependent abuse concerns to leadership for potential timely mandate reporting.
• Takes the necessary steps to prevent losses or further compromises by changing or updating the status of vulnerable cards/accounts and placing holds to mitigate losses.
• Maintain clear and accurate documentation of investigations for use in SAR or Law Enforcement reporting.
• Research, investigate, and disposition FRAML case assignments, accurately and within specified timeframes.
• Understand CTR filing requirements and be able to answer basic questions.
• Assists with the training of new staff and acts as a resource for all team members regarding a variety of loss prevention and fraud scenarios.
• Assists in development and facilitation of fraud prevention and awareness for all branch and HQ staff as applicable.
• Maintain accurate tracking of work performed, which will be used in department performance measurements.

Location: Onsite 5 days a week - Sacramento, CA 95826

Salary Range: The salary for this position is between $56,000 - $64,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

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