Card Operations Tech/Fraud Investigations - Onsite

Seeking a Card Operations Technician/Fraud Investigations - Onsite who has experience detecting fraud and determining outcomes of cases.

Details:

• Pay: $22
• Monday- Friday 830am-530pm
• Fully Onsite
• Contract to hire opportunity
• Experience with Merchant Chargeback, Zelle
• Banking experience is a MUST

GENERAL DESCRIPTION:

Responsible for the fulfillment operations for new accounts originating in the digital channel. Keen eye for detecting suspicious activity and initiative to investigate potential fraud. Engages in interactions that ensure members encounter a positive experience beginning from new account origination through finalization and funding. This position corresponds effectively and professionally with members via Web Messages and email.

TASKS, DUTIES, FUNCTIONS:

• Identify and investigate unusual or suspicious Xpress Account applications, and the document finings in a UAR submitted to Verafin.
• Manage the Maestro New Account queue and mail out required documentation to prospective members and new members within regulated timeframe.
• Responsible for member screening and submitting fraud alerts when applicable.
• Comply with all internal audit findings, online account opening rules and BSA requirements as it relates to opening a new account.
• Engage with members and consumers to identify and uncover needs and provide solutions that willenhance each member’s financial wellness.
• Maintain a thorough understanding of state and federal laws and regulations related to creditunion compliance including bank secrecy, anti-money laundering laws, OFAC, FACTA and CTR filings.
• Identify problems that create inefficiencies and recommend operational improvements within all areas of online account opening processes.
• Communicate with branches, Home Loans and other back office departments and research and resolve complex issues that prevent account opening.
• Assist BSA with fraud activity and investigate suspicious activity and report accordingly.
• Manage multiple internal queues and maintain service levels and regulatory requirements.
• Audit various operational documents and reports to ensure proper procedural compliance, accuracy and authenticity.
• Assist in Service Pack/MeridianLink validation, Xpress Account testing and other system enhancements.
• Review and process membership cards received by mail and open new accounts using on-linesystems.
• Manage the Xpress Account queue and respond to all service requests keeping in line with service level performance standards
• Perform other duties as assigned.

To find out more, apply and schedule an interview with a recruiter today!

Wollborg Michelson Recruiting does require all applicants to be able to provide proof that they are fully vaccinated from COVID prior to their start date, unless otherwise prohibited by law. Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one’s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one’s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.