Franchise Operations Consultant

Our company, Mighty Distributing System provides an inviting atmosphere in which to work and our culture and people bring a wealth of experience, talent and enthusiasm to their jobs. We have earned the respect of our industry (Automotive Aftermarket) through our expertise and accolades, such as Atlanta Business Chronicle-Top 25 Franchises award, Entrepreneur Magazine-Top 500 Franchises & America’s Top Franchise Opportunities award and Franchise Business Review-Best Franchise Opportunities award. The most unique element of this winning combination is our organizational culture that prizes extraordinary personal service over all else; doing whatever it takes to enhance the success of its customers and partners.

General Responsibilities/Job Summary

The Franchise Operations Consultant plays a critical role in the Franchising Department at Mighty Distributing System. This position will provide operational support and training to our franchise sales efforts and be a project manager for onboarding new franchise partners to ensure a successful launch. This person will also provide training, guidance, and support to our current franchise partners from our Home Office and in the field.

Support Franchise Sales Activities

• Work with franchise development team to evaluate prospective franchise prospects and assess the viability of acquiring a Mighty franchise
• Create pro forma financial projections to determine the financial viability of prospective new Mighty businesses
• Identify and develop initial inventory requirements for new franchisees
• Provide operational support to incoming franchisees as part of their onboarding process

Support Current Franchises

• Identify operational and financial deficiencies and develop solutions for improvement
• Train franchise employees in inventory management processes
• Train franchises in financial reporting
• Train franchises in Autopart and inventory computer basics
• Monitor performance benchmarks and provide counsel to franchise management to improve performance at the franchise level
• Customer relationship manager

Analysis of System-wide Performance Metrics and KPI’s

• Create reports and dashboards for management use at Home Office and for Mighty franchisees
• Monitor franchise financial compliance and performance and provide appropriate feedback to Home Office and franchisees

Other Activities to Include:

• Financial analysis of “Best Practices” group – IMPACT
• Create financial analysis for use in benchmarking in the Item 19 of Mighty’s Financial Disclosure Document
• Participate in Franchisee Business Review Process
• Warehouse layout and design
• Scheduling Franchise Project Plan to include all aspects of a new franchise sale or franchise resale
  • To Include:
  • Scheduling Kick off Meetings
  • Franchise Pro Forma
  • Autopart Demo
  • Logistics Visit / End of Month Visit
  • Warehouse / layout / movement plan
  • Inventory Planning
  • Purchase Order submittal
  • Schedule all new franchise documentation with legal
  • Set project plans for departments:
    • Development
      • Project Timeline
      • Letter of Intent date
    • IT
      • Onboarding of new franchise number into the system
      • All portal logins
      • Autopart support
      • IT training
      • ESR setup
    • Sales
      • Sales Kick off’s
      • Sales meeting
      • Sales ride-a-long
    • Marketing
      • Set up with SOCI
      • Franchise announcement
    • Product
      • Product inventory review
      • Product line review
      • Purchase order review
    • Product Information
      • MIC access
      • TRIM access

Requirements

Strong verbal and written communication skills. Strong computer skills, especially Microsoft Office and proficient in Excel. Ability and desire to learn how to create reports and dashboards within our business intelligence program, MicroStrategy. Analytical skills to summarize large data sets into reports and dashboards. The ability to lift more than 40 pounds and willingness to get your hands dirty.

Experience

Ideal Candidate would have:

• Bachelor's degrees
• 1 - 2 years in customer centric role with a sense of urgency.
• 1 - 2 years of operational experience (warehouse or distribution center) is a plus.

Working Conditions

Daily office hours are generally from 8:00 AM to 5:00 PM, Monday through Friday with occasional weekend responsibilities. Domestic travel in the 25% - 35% range is required.

Authority

The Operations Analyst will report to the Director of Franchise Operations. Resources will be allocated, and authority given to carry out the responsibilities of this position.

We offer a very competitive compensation and benefits plan including:

• Companywide bonus plan
• PTO
• Medical, Dental, Vision, STD/LTD and 401 (K)
• Maternity/Paternity Leave
• Telecommuting

“Job descriptions are not intended, and should not be construed, to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and assign other duties as necessary.”

“We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, or disability."