Forklift Technician

The Concentric Company is a leading provider of DC power and equipment maintenance solutions to warehouse and manufacturing customers. Our custom, engineered power systems and maintenance solutions minimize costly downtime through forklift power solutions, mission critical backup power and on-site forklift and allied equipment maintenance. Our mission is to eliminate interruption in our customers operations and allow them to focus on running their business.

Job Summary

The Forklift Technician is responsible for performing routine maintenance on industrial equipment, including but not limited to forklifts, scissor lifts, tuggers, floor scrubbers and golf carts.

Key Job Responsibilities:

• Maintain industrial mobile equipment.
• Troubleshoot equipment failures, including root cause analysis. Including research of potential warranty, rework and continuously repetitive repairs using historical equipment data available through Field Connect service platform.

· Complete all repairs of equipment in a timely manner and by the manufacturer’s repair guidelines.

· Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate course of action.

· Inspecting Equipment - Perform audits on equipment audits per the PM Planning tools schedule in Field Connect service platform.

· Communications - Provide information to supervisor, co-workers, and subordinates by phone, in writing, e-mail, or in person.

· Timely and accurate completion of all work orders and service records per the Concentric time standard.

· Maintain accurate and timely entry of work hours in Paylocity time keeping platform.

· Safety

o All work must be completed in a safe manner.

o Safety requirements by customer and Concentric must be adhered to.

o Work areas will be maintained to ensure safety.

o Work areas will be kept clean and organized daily.

o Timely Completion of Safety training modules.

• Other duties as assigned by supervisor.

Key Performance Measurements:

· A score card that reflects performance in areas such as:

o PM Completion

o Tech Efficiency

o Customer Satisfaction

o Inventory Variance

o Work in Progress

o Safety

o Shop Cleanliness & 5S

· Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.

· High School or GED Diploma required.

· Experience as a material handling equipment mechanic

· Strong communication, problem solving, and analytical skills.

· Ability to organize his/her own work and work independently, with limited supervision.

· Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.

· Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.

· Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.

· Ability to work collaboratively with other departments toward the greater good of the organization.

· Proficiency in Microsoft Office including Outlook and Word and Web Based Reporting Modules

· Ability to adapt to a fast-changing environment.

· Capable of identifying and completing critical tasks independently with a sense of urgency.

*This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, up to 8 hours; use hands to lift, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally, required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. While performing the duties of this job, the employee may be required to wear approved Personal Protective Equipment (PPE) and must maintain a high level of self-awareness about their surroundings. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in customer facility location. The noise level in the work environment is moderate to heavy, occasionally requiring hearing protection.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.